Quick FAQs

Legal FAQs

Quick answers to common questions about orders, refunds, privacy, and policies.

📜 What are Sunhera’s Terms of Service?

Our Terms of Service explain the rules for using the Sunhera website and purchasing our products. By using our site, you agree to follow these terms.

🔄 Does Sunhera accept returns?

Since our products are food items, returns are not accepted once delivered, unless the item is damaged, defective, or incorrect.

💰 When am I eligible for a refund?

Refunds are issued only for damaged, defective, or wrong products. Issues must be reported within 24 hours of delivery.

⏱️ How long does a refund take?

Approved refunds are processed within 5–7 business days depending on your bank or payment provider.

❌ Can I cancel my order?

Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

🔒 How does Sunhera handle my personal data?

Your personal information is used only to process orders and provide support. We do not sell or misuse customer data.

🚚 What are Sunhera’s shipping timelines?

Orders are processed in 1–2 working days and delivered based on your location and courier availability.

📧 How can I contact Sunhera?

For any policy or order-related questions, email us at asvith@sunhera.shop.

Traditional Indian snacks made with real coconut, prepared fresh and delivered safely to your home.

🥥 Real Coconut

🧼 Hygienic Process

🇮🇳 Made in India

🚚 Fast Delivery